Refund Policy
Effective Date: January 1, 2025
We want you to be satisfied with SecureCompress. This Refund Policy explains when and how you can request a refund for Pro license purchases.
Refund Eligibility
✓ 14-Day Money-Back Guarantee
You may request a full refund within 14 days of your purchase date, no questions asked.
✓ Technical Issues
If the Software doesn't work on your supported Mac (macOS 13+) and we can't resolve the issue, you're eligible for a refund even after 14 days.
✓ Duplicate Purchases
Accidental duplicate purchases are always refundable. Contact us with both order numbers.
Non-Refundable Situations
- ✗Requests made more than 14 days after purchase (unless due to technical issues)
- ✗Change of mind after the 14-day period
- ✗Violation of our Terms of Service (e.g., license sharing)
- ✗Purchases made through unauthorized resellers
- ✗Requests without valid order information
Refund Process
How to Request a Refund
1. Contact Support
Email support@securecompress.app with subject line "Refund Request"
2. Provide Order Details
Include your order email address, license key (if received), and purchase date
3. Brief Reason (Optional)
Let us know why you're requesting a refund — this helps us improve
4. Confirmation
We'll confirm eligibility within 1-2 business days
5. Refund Processed
Approved refunds are processed within 5-7 business days
Refund Method
- •Refunds are issued to your original payment method
- •Credit card refunds may take 5-10 business days to appear
- •PayPal refunds typically appear within 3-5 business days
- •Bank processing times vary by institution
Partial Refunds
We generally don't offer partial refunds. However, we may consider them in special circumstances:
- •Pro-rated refunds for annual subscriptions (if applicable in future)
- •Goodwill adjustments for long-term customers with issues
After Your Refund
- •Your license key will be deactivated
- •Pro features will no longer be accessible
- •You can continue using the Free Version
- •You're welcome to repurchase in the future
Disputes & Chargebacks
Before filing a chargeback with your bank or credit card company, please contact us first. We're committed to resolving issues fairly and quickly. Chargebacks incur fees that hurt small developers, and we'd rather work with you directly.
Regional Exceptions
EU Consumers
Under EU consumer protection law, you have a 14-day withdrawal right for digital purchases. This right may be waived if you consent to immediate delivery and acknowledge losing the withdrawal right.
Australia
Australian Consumer Law provides additional protections. If the Software has a major failure, you're entitled to a refund regardless of our policy.
Refund FAQ
Can I get a refund if I just don't like the app? ▼
Yes, within 14 days. No questions asked.
What if I bought the wrong version? ▼
Contact us and we'll help sort it out — usually a simple fix.
Do you offer refunds for upgrades? ▼
Major version upgrades are treated as new purchases with their own 14-day window.
Can I get a refund and keep using the app? ▼
After a refund, your Pro license is deactivated, but you can use the Free Version.
Contact for Refunds
📧 Email: support@securecompress.app
📝 Subject: Refund Request
Response time: 1-2 business days
Related policies: